Christmas Extended Returns Period - We've extended our returns window for unwanted items purchased from us between 1 November and 24 December 2021. Any purchase between these dates can be returned up until 28th January 2022. We wish all our customers a happy and healthy festive season.
1. Delivery Overview
We aim to deliver your Sportbaby goods as quickly and securely as possible, whilst keeping costs low. All domestic orders are sent via Royal Mail as long as they are within the 2kg weight limit. International orders are sent via Royal Mail's Tracked via Airmail.
2. Delivery Times
We aim to despatch your item within one working day of your order being placed (Monday - Friday). From despatch, the estimated standard delivery times (as per Royal Mail's delivery schedule) are as follows, although these can be extended during busy periods (eg. Black Friday/Christmas):
- UK - 2 - 3 working days
- Europe & BFPO - 3 - 5 working days
- Rest of World - 5 - 7 working days
- Express - Tracked 24 - 1-2 Days
- Next Day - Special Delivery by 1pm - Next Day (Mon-Fri, does not guarantee a Saturday delivery)
Please note that Royal Mail does not normally deliver on Sundays or Bank Holidays.
Orders must be placed by 12 noon Monday - Friday to guarantee we have enough time to process the order and despatch it to you.
3. Shipping Costs
- UK Standard - 2nd Class/Royal Mail 48 - FREE
- Express - Tracked 24 (1-2 Days) - £4.95
- Next Day - Special Delivery by 1pm - £7.95
- European Standard delivery - £9.95
- International Signed For via Airmail - £14.95
4. International Delivery
Our international delivery costs are based on a maximum weight of 1kg. This will be sufficient to cover most typical orders of 3-4 items. However, should the weight of the package exceed 1kg then we reserve the right to increase the delivery charge accordingly. In the event that this occurs we will contact you prior to despatching the item.
Our international orders are despatched on a duty unpaid basis. Please be aware that import duties and taxes may be charged on any orders delivered outside of the UK. Please check with the relevant authorities of the country in question before placing an order.
This policy is offered in addition to your legal rights.
5.1 Cooling off period
You have the right to return the product (in it's original state with all tags attached) within 14 days from receipt of your order and receive a full refund. If you paid extra for express delivery, you will only be refunded the standard delivery charge (£3.00). Return postage costs are the responsibility of the customer unless faulty.
If you have placed an order but then wish to change or cancel it, please contact us via email firstname.lastname@example.org or by phone 0114 3216114 as soon as possible quoting your order number. Providing the order has not already been despatched we will make any changes requested. However, if the order has already been processed this will not be possible, in this instance please follow the normal returns procedure.
5.3 Unwanted Products - Refund or Exchange
If you change your mind about your purchase, please return the unused goods to us with the original packaging and all tags attached within 30 days and we will offer you an exchange or a refund. Please pop the original despatch note in and advise us what you wish to do and the reason for return.
5.4 Sale Items
Sale items should be returned within 7 days of receipt. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair or compensation where the goods are faulty.
5.5 Faulty/Not as Described Items
Every item we sell is inspected before it is shipped, however occasionaly manufacturing defects may exist or items may be damaged in transit. If on receipt the merchandise is defective or damaged please contact us immediately on 0114 3216114 or email us at email@example.com. Should an item need to be returned as it is faulty or defective then we will reimburse your return postage costs.
5.6 How to Return an Item
Please return all unwanted products for either an exchange or refund to the following address. Please include your despatch note and a note to explain why you are returning:
Sportbaby, Unit R4D, Sheaf Bank Business Park, 20 Prospect Road, Sheffield, S2 3EN
The item is your responsibility until it reaches us so for your own protection we strongly recommend that you send the parcel using a recorded/tracked delivery service that insures you for the value of the goods. We cannot refund return items that have become lost in the post. Unfortunately we will not be able to refund any postage costs incurred by the customer when returning items to us.